General conditions of use
These general conditions of use and legal information regulate the use and access to the website www.companiondenim.com, owned by Trama i Ordit, S.L. through which the website is made available to users.
In compliance with the provisions of article 10 of Law 34/2002, of July 11, on the Information Society Services and Electronic Commerce, the following information identifying the owner of this website is presented:
Trama i Ordit S.L
C/Ribot i Serra, 08208 Sabadell (Barcelona) SPAIN
In order to be a Client of the web it is indispensable that the following requirements are met:
- Must have completed or be 18 years of age or older
- Correctly fill in the mandatory fields of the purchase form in which personal data such as name, surname, telephone number, delivery address, bank card number are requested
- Accept the Privacy and Data Protection Policy
- Accept Cookies Policy
The User guarantees that all the data on his/her identity and legitimacy facilities to CompanionDenim in its registration forms are truthful, accurate and complete. The User undertakes to keep the data constantly updated.
In order to complete the purchase on the web the User must provide some information such as: name, surname, email address, telephone number, bank card details, etc.Once the registration is completed, each User will be able to access his/her profile, complete and / or edit it as he/she deems convenient.
.The custom jeans are made to order according to the customer´s requested details and specifications. The size and measurements will be provided by the customer. Therefore, all sales are final, exchanges and refunds are not available.
.We encourage customers to double check the measures with our size charts, and always make sure you take the measures the same way we do: http://www.companiondenim.com/wp/how-to-measure-companiondenim/.
All the given measures are taken as a reference, but some of them could eventually come slighlty different. Around ½ inch of measure allowance is considered normal (specially on the top block), since it´s impossible to have a milimetrical control of all the operations and because all fabrics perform different on the sewing.
Our custom jeans will have some of our signature details added by default.
(2 stripes embroidery on back pockets, 2 stripes woven label flag, chainstitch run-off on backpockets, selvedge beltloop above front left pocket,…).
While the main details and features are chosen by the customer, we reserve the right to use the construction methods, techniques and stitch types that will work better for the jeans in terms of quality and durability, and that are doable with our current machinery, in every different situation, process and operation.
Production time is usually estimated between 4 to 8 weeks, from the confirmation of the payment.
.The shipping will come with tracking number, in both options (postal service, private express forwarder). We can not have any control of the delays, custom or import taxes, upon which we decline any responsibility. The goods will be shipped to the delivery address provided by Paypal payment confirmation, by default. If you need the jeans to be shipped somewhere else please let us know in advance.
.Payment can be done by bank transfer and Paypal. A 50% deposit payment is required to place the order. The other 50% plus the shipping cost will be paid at the jeans completion, before the shipment. Companion Denim is not responsible for any Bank Transfer payment fees. Bank commissions and charges are on the customer.
.Companion Denim will keep the right of sales, reproduction, reselling, and distribution of any style or design we have produced. We also reserve the right of broadcasting the imagery, on any media and at any time, of all custom made products.
Full Custom Pattern
.The pattern will be exclusively made for the customer, by our professional pattern makers and we´ll strictly follow the measures provided by the customer.
.Use our measuring guide to take the measures of your favorite fitting jeans.
.Try to find a pair of jeans that havent´been worn too much.
.Do not measure jeans with elasthane/lycra.
.Do not take measures on well worn jeans.
.The full custom pattern is only payed on the first order and will be kept in our facilities for any future purchase.
.The given measures will be meticoulously followed, but due to the nature of the craftmanship and because all the fabrics perform differently, it is impossible to have a milimetrical precision on the final measures. Around ½ inch or 1,5cm of measure allowance is acceptable, specially on the top block.
.Modifications on the custom pattern may be subject to surcharges, specially if the top block part has to be modified significantly.
Price and billing
Companiondenim reserves the right to modify its prices at any time.
Changes made will take effect immediately after their publication.
The Platform may publish special offers and discounts for specific promotional campaigns.
All prices indicated in the Platform include Value Added Tax (VAT) or other taxes that may be applicable and in any case will be expressed in the Euro (€) or Dollar ($) currency.
The prices applicable in each product will be those published in the Platform and applied automatically in the payment process.
Any payment made to Companiondenim will entail the issuance of an invoice in the name of the User according to their registration data in the Platform.
This invoice will be automatically sent to the email address provided by the User.
The user who wants the invoice in paper format, must send an email to email@example.com indicating his/her TIN, name and surnames, address of the company name, TIC and registered office in the case of legal entities.
For any information on the order requested, the User will have the customer support e-mail: firstname.lastname@example.org where you must indicate in the subject of the message the number assigned by the Platform of Companiondenim.
Shipping, price and delivery time
The amount and delivery period of the shipment will depend on the country of destination.
This information is provided at the time of purchase.
The user, when making the purchase, also makes the payment of the shipment. Companion Denim is not responsible for any Bank Transfer payment fees. Bank commissions and charges are on the customer.
CompanionDenim is not responsible for changes of address since the moment the order goes to the sending phase.
In this case, the user must contact the transport company.
Additional shipping costs for rejected or returned packages are the responsibility of the customer along with any customs fees.
Only the in-stock jeans or goods are available for return. The jeans and any other goods under the following categories can not be returned: Pre-Orders, Made-to-Orders, and Custom Jeans, the sales are final on these. You have 10 days to return your jeans or goods from the delivery date.
- Send us an email to email@example.com
- The goods eligible for refund must be unused, unaltered, undamaged and returned with all its original labels, tags and packaging.
- Return expenses are on the customer.
- When returning any goods, the tracking number and proof of delivery will be necessary to confirm a returned item has been delivered back.
- We will not be responsible for any lost returned goods.
- Refunds will be done after reception and checkup of the goods, in 5-10 days.
- The shipping cost (and paypal comissions in case) will be deducted from the refund.
- Refunds and size exchange are unavailable on Made to Order, Pre-Order and Custom Jeans, which sales are final.
- If any tax and/or import duty applies to a returned product, the total amount will be deducted from the refund.
To make sure that you choose the right size, we recommend that you always visit our section on “How we measure” or the specific size chart of the style before purchasing.
Only the in-stock jeans or goods are available for size exchange. The jeans and any other goods under the following categories can not be returned: Pre-Orders, Made-to-Orders, and Custom Jeans, the sales are final on these.
For a size exchange of the same garment, you can do it within 10 days of receiving the purchase by following the 4 simple steps we give you below. Provided the new size is in stock in our online store, we will send you the new size at no cost whatsoever.
- Send us an email to firstname.lastname@example.org indicating your order number, the item you wish to exchange and the new size. The garment to be exchanged should be in the same condition as you received it, with all of its labels still attached.
- Prepare the package. You can use the one in which you received the order or any packaging that protects the contents.
- If you wish we can request a pickup through our DHL agent. If you would like to use our DHL service, let us know it and we will send you the instructions.
- If you prefer, you can also send us the package directly via any other transport company, with tracking number, to:
Ribot i Serra 52
Please, do not send a garment by a national postal service.
If you choose the option of sending us the package via any other transport company and are making the return from a country outside the EU, it is very important that you mark the package declaration as “Returned Goods” and 20¢ of value in order to avoid having to pay new customs duties.
Companion Denim shall not assume responsibility for any damage incurred by returns sent through a transport company other than the one used in our own returns system.
Once we have received the package, we will proceed to send you the new size at no cost whatsoever.
CompanionDenim is the owner or licensee of all intellectual and industrial property rights included in the web as well as in the contents accessible through it.
The intellectual property rights of the web, as well as: texts, images, graphic design, navigation structure, information and contents that are collected in it are owned by CompanionDenim, which is responsible for the exclusive exercise of the exploitation rights in any form and, in particular, the rights of reproduction, distribution, public communication and transformation, in accordance with the Spanish legislation of intellectual and industrial property rights.
In order to complete the purchase on the Web, the User must provide some information such as: name, surname, email address, telephone number, bank card details, etc.
The relationship between Companion Denim and the User will be governed by and construed in accordance with the General Conditions which will be governed by Spanish law in respect of interpretation, validity and enforcement; and any controversy will be submitted to the courts of Barcelona.
We support the General Data Protection Regulation (GDPR), which becomes enforceable on May 25, 2018, and ensure all our services comply with its provisions.
We are fully committed to our users’ rights to privacy and personal data protection. As an EU resident, you have rights to control information related to your personal data as follows:
- Understand what information we do collect;
- Request retrieval of your personal data;
- Request removal of your personal data.